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sidney R

1 reviews | Active since Mar 2015

25 Mar 2015, 08:24

S26 Gold HA

To whom it may concern,<br> <br> My 5 month old baby boy was battling with the NAN HA, and refused to bring it, Hence we decided to move him over to the S26 HA, which worked beautifully, he is loving this formula, and doesn't want anything else.<br> <br> The Problem is the following! We can only find the small tin which lasts 2 days. All distribution channels keeps on telling me that the supplier cannot supply the stock. I don't know how true that is? Second, when we contacted the manufacture, they told us that they will be able to allocate stock to certain retail outlets, just to receive another call, and got advised that they don't make the big tin. What are we to do know. Why bring a product into the market if you cannot foot the demand? Its going to cost me 1500 a month, 15 tins later(if I can get it?) Please can you advise me on the way forward as you cannot design a product and not supply. Especially within such a volatile market, where babies are very particular on their formula's! Please advise<br> <br> I can not accept this!! You either make a product and keep the supply on a continuous bases or not at all. It is a fabulous product, but I need answer and quickly??? <br> <br> Kind Regards

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Replies (1)
Aspen Pharmacare
Aspen Pharmacare's reply25 Mar 2015, 10:06
Official
Hello Sidneyv85,

Thank you for bringing your concerns to our attention. A member of the Aspen Nutritionals Careline team will be in contact with you to resolve your query.




Kind Regards
Aspen Nutritionals Careline Team