MB
Maricia B

1 reviews | Active since Oct 2011

30 Dec 2017, 09:06

Bad quality infant formula

I have been a supporter and promoter of infacare with both my children. I recently bought two tins of no 1 formula from our local Checkers and when preparing my two month old's bottle, I found black specks when mixing the milk. I checked the rest of the tin and unfortunately it was throughout. I have now had to waste an entire tin of formula and I am not comfortable buying or promoting this product since I am nervous that it may not be sanitary.

0
Replies (4)
Aspen Pharmacare
Aspen Pharmacare's reply02 Jan 2018, 11:20
Official

Dear Maricia

Thank you for bringing your concerns under the attention of Aspen Nutritionals.

I can assure you that the health and well being of all infants / babies, is a priority, with us, as an infant formula manufacturer.

An Aspen Customer Care agent will contact you shortly, in order to resolve your query.

Best regards

Aspen NutritionalsCareline

***

MB
Maricia B's update04 Jan 2018, 10:48
Reviewer Update
Unfortunately I missed their call as I was busy with the baby, will await a call back
Aspen Pharmacare
Aspen Pharmacare's reply09 Jan 2018, 14:28
Official

Dear Maricia

We would like to remind you that the health, safety and nutritional care of your child will always be of utmost importance to us and we assure you that your concerns have been given due attention.

I trust that we, at Aspen Pharmacare (Nutritionals Division) resolved the query in regard, to your satisfaction.

Should you have any further queries in this regard, please do not hesitate to contact us.

Best regards,

Rosette on behalf of NutritionalsCareline, a division of Aspen Pharmacare

***(Customer Careline)

MB
Maricia B's update25 Jan 2018, 08:54
Reviewer Update
Thank you for the response, my mind has been put at ease and I am more than happy to keep my little one on this formula...