Terrible service from ASOS

I placed an order from South Africa on Asos.com (London based) for maternity dungarees. On receiving the item I found that the label on the packaging says maternity dungarees but the item inside was regular dungarees.

Paying so much for the item and postage and customs and no quality check was done?

I contacted customer care for help and all I got from the lady on online chat was generic messages with regards to returns.

How does such a big online company make mistakes like this? And then the customer must incur even more costs to return? You pay so much for the item expecting to receive what you order but in the end need to spend twice the cost returning it due to the company’s error! And now the item is out of stock!

Very disappointed