No delivery of parcel

I ordered from Asos on the 23rd of September 2017. My delivery date was supposed to be the 16th of October 2017. The parcel didnt arrive. I was told to wait until the 1st of November. Which I have done. Parcel has still not arrived. I have checked everywhere and my parcel is nowhere to be found. I asked for a refund and i get inundated with excuses and reasons to not give it to me. Now i have to wait another day to "be sure" and check with my neighbours etc and more timelines added that i have to adhere to. Dealing with Asos has been the most appalling service I have ever had. They are very happy to take your money but will avoid the subject of a refund as much as they possibly can. I will never order from asos again and i will make sure anyone I know doesn't either

DO NOT order from Asos unless you are willing to give a limb for delivery fees to get so much as decent tracking information