Asos promises but doesn't deliver!!!!

Asos is a ****!!!! I ordered two pairs of pants from their website, where I paid by giving my private and confidential banking information and was promised that my order would be delivered to me before or on the 23rd of July. I had no problem with this since I understood the distance issue, but I have since struggled to track my order - always being told that it has been shipped - and when I finally got hold of their secret call centre number (0044) ***, I was told by Jose that \there is nothing we (they