Worst customer experience

*please share this far and wide*

Ask Me To Shop is an online retailer selling leather goods. The products are actually pretty good. Their service is SHOCKINGLY poor!! * Ordered 3 goods for my wife for Christmas. When it did not arrive by 21 Dec I called - was told “there are parcel mix ups, I will call you back tonight”. No call back * Called Sat 22. Dec - still mix ups, “will call you back before I leave” / no call back * Mon 24 Dec - will be delivered today. It was. The wrong parcel. “Sorry, we open 2 Jan will sort it out” * 2 Jan I mailed and asked why I should be contacting them instead of them contacting me * 3 Jan - “really sorry, 1 item will be done in 2 days the other will take longer. I will call you later today”. No call back. * 7 Jan - they said “both items will be delivered tomorrow” * 8 Jan - specially had someone wait for the delivery, nothing arrived * 11 Jan - parcel arrives without the small gift they promised as a “sorry”. I had to send a mail to prove that they made the promise I refused to return the incorrect parcel until they delivered the promised gift (not because I wanted a trinket, there was a principal). Courier had to come back 3 times because they didn’t have the trinket. I eventually threatened to keep the incorrect parcel - was told “I will have a manager / owner call you”. Never called. * trinket delivered and wrong parcel collected 16 Jan

This is how you chase customers away. You not only ***** up a Christmas gift, and then have people waste their time waiting on promised delivery, you constantly promise feedback and simply don’t contact your customer.

DON’T BUY FROM PEOPLE LIKE THIS.