Asili risk management is the worst company todo business with

My lemorgan account was handed over to asili risk management and through them I settled that account and I got a paid up letter. That was back in December 2017 and since then they haven’t sent my information and proof of payment to lemorgan so it could be updated. So currently my negative balance is there and it’s even affecting my credit score. I called lemorgan and they told me to communicate with asili risk management and I did, I was helped by a lady called nomhle xulu and when I email her she ignores my emails and when I call her she just says she will deal with it but never does. I’m frustrated I don’t know who turn to for help since I paid my debt but they Don’t want to clear my name. I called lemorgan head office and told me to call sihle from asili and like nonhle xulu she top said she will deal with my issue but she hasn’t all the di is to make empty promises, asili risk management is the worst company to do business with