Product Defect - No customer service on Gel Cumulus 22

Dear Asics, (Gel Cumulus 22) I was hoping to continue my happy running Journey with you, but unfortunately due to the lack of service from Asics not returning my mail and no personal customer care to revert to I am sad to say the least. To spare some detail (Yes, my shoe was just over its warranty however it started with a small tear just after 6months), I was pregnant and not using it for about 3x months which If I do some effort in providing some information It would be evident. Dealing with the Sportsman’s warehouse in Ballito and the Manager was a pleasure. He informed me that the specific shoe of mine have been an issue of quality and returns have been made due to a product defect. I understand my delay. But also feel that knowing this product is a manufacturing default some compassion or understanding could have been shown in at least acknowledging my query. I JUST HAD NO COMMUNICATION FROM ASICS. My previous brand I Used with my first pregnancy with same style still last me to the very day. I love my comfortable fit of Asics, and very disappointed to be in such a conflicting situation. But paying R2500 for Shoes that technically lasted me 9 months is not practical. Hoping Asics will consider lifting some standards when they KNOW there is a defect in THEIR product.