Poor ASICS SA customer service.

Asics SA customer care is non existant. I have tried to purchase a certain model running shoe and could not find availability. The Asics website has a South African customer care email facility so I wrote to them to find out what the stock situation is. This is the response I got from some random call centre about 6 days after writing to them -

Thank you for your message and your interest in ASICS. We do not yet have our own e-commerce website in South Africa - our website is currently a catalogue of our products and information about the brand. In order to purchase one of our products, we would suggest trying one of our official online retailers such as the followings. Regrettably, we don’t have any information regarding the stock level of the local retailers. Please contact the retailers to get some advice. https://www.sportsmanswarehouse.co.za/ https://www.totalsports.co.za https://thesweatshop.co.za/ https://www.takealot.com/sport https://superbalist.com/ You can also find out where your nearest store is at: https://www.asics.com/za/en-za/store-locator If you have any further queries, please do not hesitate to ask.

So I wrote back less than 30 mins later (18 October) with the following: The problem is that Asics South Africa is not supplying the retailers with stock. It would be nice f there was someone at Asics SA to talk to find out about the stock situation. Having a customer care centre for South Africa (***) in another country who has no info on the local market is of no help to Asics customers. Why does Asics even bother?

Well I have had no response as of now. Quite appalling customer care. Sad for such a good brand of shoes.