*********** managers and bad customer service

To who it may concern,

On last week the week ending the 20th of June 2021 I discovered that my shoes the ASICS gel black in colour had an open on the left like a cut which is not visible if the shoe is far, so I went to ASICS store at Atterbury Pretoria east to lay a quality complaint so the lady Carol asked me if I still have the slip and the box, then I said yes after she told me to bring the shoes for assessment then I said or I will bring them the following day but I did take the shoes on Wednesday which before I did clean them with the shoe foam instead then on Thursday she gave me a call to come at the store. When I got there she asked me on did I wash my shoes then I said no I used a foam to clean them outside then she told me that she discovered that there was water inside then I said that there is no way there is water inside the shoes because the shoe inside linings had water marks she showed me and she also said that she can show me the cameras that they did not put water on my shoes. I then said I don’t have time for that. So she said that the feedback she got from her technical department is that the damage on my shoe is a wear and tear and I said to her how did the technical department see that? The she said she did send the pictures. I then asked if she knows the meaning of wear and tear then she said yes, and I asked her that so your are saying that I did damage the shoe intentionally and I’m claiming a quality issue. Then she changed the topic saying that I work with customers I must know as I was wearing my work uniform. I then said to her she must not tell me about my job, she must treat me as a customer and resolve my complaint, and I asked her to call someone one superior to her then she called the product specialist the male guy when he came he looked at the shoe as if it was a trash from a ******* bin and at the time he also said that I must calm down then at the same time the two of them were talking to me at the same time, which for me they were showing disrespect and lack of customer service because at that time I wanted them to take my shoe to their technical department for assessment then get a proper feedback, after they said they will do me a favour for taking the shoes to their technical department or head office on that time came a third person who was a male also he interfered and said to me that there is no warranty on their shoes at all. I then asked Carol so why did she tell me at first about that instead of wasting my time to bring the shoes for quality complaint smthen she said that she was doing me a fovour.

So I’m very upset about the bad customer service from your *********** employees, please give the customer service skills and knowledge