Deteriorating Mesch - Unsatisfactory Customer Service

After only 6/7 months of merely running 10 to 15 km's a week, with a brand new pair of Asics Gel 9 (R1900) - only on tar road, no Park Runs - the mesch on the right toe starts deteriorating and creating a hole. This was not my experience of any of my previous 4 pairs of Asics running shoes. Very low mileage and not even a serious long-distance runner. I took it back to the store, without any success and then made contact with Asics SA, just to receive this message:-

Unfortunately, this is not a Manufacturing Default – This is caused by the natural movement of the big toe during a run/walk. With the big toe constantly rubbing against the mesh which causes the hole that appears on the upper of the shoe.

Apologies for the inconvenience. Kind regards

ASICS SUPPORT

Say no more. This is an extremely weak excuse and maybe an oversight on their side and not paying attention to the fact that the shoes are only 7 months old.This might be true for an older shoe and covering long mileage, but to experience this after not even 400km's in my mind is a manufacturing default. Bear in mind .. normal Asics socks, no inner soals, no dirt roads or running through water. To be brushed off in this manner is definitely not true customer service and not sitting well with me. Despite my positive experience with Asics running shoes, this unfortunately leave me with no other choice but to rather consider other well-known brands.

Not a happy Asics customer and turning a true Asics Ambassador into another, "I was your customer".