ASICS - Terrible management and customer care

On 1 March 2024, we had a disappointing experience at the Asics store in Atterbury, primarily with the manager, Carol. We sought assistance for a pair of jogging shoes bought on 15 February, which tore after just two weeks of use. Instead of helpful service, we were wrongly accused of misusing the shoes. The manager's dismissive and unprofessional behaviour was shocking. This not only reflects poorly on the Asics brand but also diminishes our trust in their products and customer service. The lack of respect and customer care we experienced has led us to reconsider our loyalty to Asics. We expected a brand of such repute to uphold higher standards, especially in customer interactions. This incident has significantly impacted our view of Asics, prompting us to share our experience to inform potential customers. We hope for better accountability and improvement in service to prevent such disappointing experiences in the future.