Asics Shoes Default

I purchased a pair of Asics Nimbus late in 2017. I did not use it many times as I was doing cycling as my major activity. I broke my ankle a couple of year ago and Sportmans Warehouse advised me to purchase this product.

I started getting a burning sensation and some pain in my heel over time and visited Sportmans to please check that I have the correct shoe for my running style. All was in place. After further investigation I noted my right shoe leaning to the inside at the back which is very clear even without wearing the shoe. It even gets worse when putting on the shoe and walking around with the foot hanging over the inside of the sole.

After contacting the head office, speaking to a rep and visiting the Sportmans Warehouse I am still stuck where I began 3 days ago with nobody willing to assist me. I was advised to keep running with the shoe until they have the time to come and look at the shoe?

I just need someone to please help me even if I need to buy another pair and was hoping that Asics would be willing to help me with that. Quick to take R2700 from my budget but dragging along should we require assistance?