Dirt found in pizza and /Bad service

Today, just after 4pm, I ordered a pizza delivery for my family. The lady on the phone had an english white accent. She kept a conversation with her colleague whilst taking my order, telling her colleague (giggling) \ Guess who came for lunch here today". I asked her whether she was speaking to me and she rep**** \""no\"" that she was talking to her friend and she continued her conversation. Eventually my order for 2 pizzas was taken and almost 2 hours later our pizzas arrived. Both pizzas were horribly cold and tasted as if it as made hours before. The base which was supposed to be crispy was soft and tasted like old toast. To make matters worse "