PRODUCTS ORDERED ON 16 OCTOBER 2015 - 12879

On 16 October 2015 I ordered a ring and a bracelet for my daughter, who turned 25 on the 18th of October. I understood that I could possibly had to wait a week or for my order to come, although they say on Facebook 24 - 48 hours for delivery. I've send various emails regarding my parcel. In the first emails they told me that they do not have the product in stock and that it had to come from Hong Kong. I cannot track my parcel and they said it's due to the system that's been updated. The last email I send was three days ago (27th of October) and the only email I received was that they said they received the email. For my inconvenience they gave me a 15% voucher, but I still do not have my parcel. I posted my disappointment on facebook also and I still do not have my parcel. I also asked them to reimburse me, but nothing. My tracking number is RT***HK. I'm sorry but it cannot go on like this. There is no service