Paid,Promised, no delivery

I ordered and paid for my gifts in November already , and still no parcels . I tried to track it but it can not be found .When i emailed them this is what i got :<br> Hello Rachel, <br> Please don't worry, we have already shipped out the order earlier,<br> Below is the tracking website link : <br> [URL Removed] <br> Now the parcel is on the way to you, and you will get it soon. <br> We will keep on tracking the new status for you. Please kindly wait a little longer. <br> BOB<br> Assistant 03.<br> When i asked for a full refund i got told the same thing. I think we've been ****med and that the Company should not be advertising on facebook.