Concerns regarding apartment Management and utility deductions

I am writing to raise some concerns regarding my experience as a tenant with Asher Properties, specifically in relation to Brenda Austin. While I have encountered challenges since moving into the apartment, these were eventually resolved, albeit without a sense of urgency.

My primary concern at this time is the recurring issue with electricity, where 30% of each prepaid voucher I purchase is deducted due to an outstanding debt on the owner's account. I have noticed a lack of initiative in resolving this issue. Brenda has asked me to keep a record of all the vouchers I purchase, which I believe should be her responsibility. Despite my request for her assistance in obtaining a purchase history from CCT, I was advised to handle this task myself.

After obtaining the purchase history and providing the necessary information, my account was not adjusted as expected. I reached out to Brenda regarding this discrepancy and have not received a response. Additionally, I have raised concerns about the persistent condition of the bathroom walls, which remain unclean despite regular maintenance and ventilation on my part.

An inspection has not been conducted; instead, I was advised to clean the walls. However, I am confident that the issue is not related to dirt, as the walls have already been thoroughly cleaned. It appears that there is minimal consideration for the tenant's well-being in this matter.

I would appreciate your attention to these matters and a more efficient resolution moving forward