Bad service and lack of professionalism

As first time home buyers we are totally disappointed with the level of service and professionalism we received from the estate agent Natalie Tate, who works for Asher properties, and was acting on our behalf. Our expectations were not met during the purchasing process which included the following:

• We were told that we would be assisted throughout the process. The lack of communication on her part was evident.

• Since the signing of the contract in December till today we are still waiting for all the relevant documentation that was promised to us. To date we have not received anything further.

• With regards to the updates/feedback of work/repairs to be done, stated in the contract, we had to continuously request such and as of today we are not satisfied with their efforts.

• It came to our attention that the disclosure form was not completed properly.

• We did try to contact Asher properties, and emailed Shaun Asher (the presumed owner) in an effort to resolve some of the issues before the transfer took place with no response. We even tried to contact the offices and this included leaving voice mails and we are still waiting.

• Natalie is aware of a dispute that is ongoing regarding the repairs to the property, and has refrained from responding. We regard this as unacceptable.

In essence, it saddens us to have had such a bad experience in buying our first home which should be to the contrary, a lovely experience. We feel Natalie Tate and Asher properties had a part to play in our current demise.