NO customer service - do not use them

I sent them a msg on Facebook on the 31/01/2020. Asking if they have some replacement helmet pads. (As I was getting no replies on e-mails and do not live in South Africa so can't phone). They rep**** 24 hours later saying they do and the price. I proceeded to give my details (delivery address, e-mail etc) in order for them to invoice me and to enable me to pay. As i had limited time that I would be visiting South Africa speed was of the essence. On 02/02/2020 I still haven't received anything from them and had to inquire again via FB. Finally on the 3rd I received an invoice(via mail), with no delivery address or courier fees, after this was asked for. I rep**** on the mail, stating that there is no delivery address. NO REPLY. I had to revert back to FB and ask them to amend the invoice. I was then informed that they don't usually put THEIR address on the invoice...so they actually don't understand the term 'delivery address'. I had to once AGAIN, explain to them that I need MY address on the invoice aka delivery address. Finally a light went on...only for them to again ask me for my address, when all of this was supp**** right in the beginning! I paid(4th of Feb) and sent them the POP. When nothing has arrived and I asked where my package was on 15th of Feb, they came back to me and asked what my invoice number is...seriously (this has all been on the same tread from the beginning). I gave them this only for them to come back yet another day later and ask when I placed this order. WTAF? I have never in my life come across such poor service. It's now 10 Feb and i still don't have anything. My money is securely in their account and I'm flying out again tomorrow. Would never have thought this would take more than 11 days to get right. Absolutely shocking. I hope the international brands that make use of them realize the terrible service they provide to South African market.