ASG owes me money

I bought a pair of Sidi Dragons from ASG Paarl on 6 February this year for my girlfriend to try on - all agreed. They didn't fit so I returned them about two weeks later. No problem except that they could "immediately" credit me, but it would happen soon. Well, despite numerous emails and phonecalls, I haven't heard any more than the repeated promise.

Rochelle doesn't seem to be "customer care" in the broader sense of the word - or ASG Paarl is sufficiently independent that Rochelle can do no more than plead with Kyle at ASG Paarl to repay me. Her pleas have thus far fallen on deaf ears.