Horrible Experience!!!

I am extremely frustrated and disappointed with the poor service I received from both Asendia Logistics and their delivery partner, DPD Laser. I was expecting my order from Temu to be delivered today, only to receive an SMS saying it won’t be delivered, without any real explanation or prior notice.

When I called to follow up, I was shocked to be told that there are no drivers scheduled to cover my area. How is that acceptable for a logistics company that claims to offer reliable delivery services? Customers should not be penalized or inconvenienced simply because of poor planning or lack of resources on the courier’s side.

Asendia should seriously reconsider partnering with DPD Laser, as it reflects badly on them and damages the trust customers place in their service. A delivery network is only as strong as its weakest link, and in this case, DPD Laser is clearly that weak link.

The whole experience has left me incredibly disappointed, and I’m now left with uncer*****y around when or if I’ll receive my parcel. As a paying customer, I expect better communication, better accountability, and most importantly, actual delivery.

Sort it out.