Disgruntled

This service is pathetic, still have not received my parcel, no communication I have reached out more than 3 times to this courier company. Nobody knows where the driver is or by when they can be expected to arrive. What is more disappointing is that they update the parcel tracking and claim that they could not deliver because I was unavailable. Gave the work address as I spend 8 hours of my day there. The update is done at 18:55 and working hours are until 17:00. Asendia office hours are until 17:00 but expect me to be at work at 18:55 beats me. To top it all no contact ismade.