Absolutely Terrible Experience with Asendia – Avoid at All Costs

I am beyond frustrated with Asendia. My package was supposed to be on a flight on 3 May 2025, but that flight was delayed — and since then, absolutely nothing. It is now well past that date, and no new flight has been scheduled, no updates have been provided, and my package appears to be stuck in limbo.

I placed an order with Temu on 28 April, paid the necessary taxes on 1 May, and the last communication I received was on 3 May, stating only that the flight had been delayed. That was the last shred of information anyone has given me.

Trying to get help from Asendia has been a complete joke. Their so-called "chatbot" is utterly useless — no human follow-up, no accountability, and no actual answers. I’ve tried multiple times and have received zero responses.

Even Temu, the seller, is left in the dark because Asendia isn’t giving them any updates either. How is a shipping company this disorganized and uncommunicative still in business? This level of service is completely unacceptable in 2025.

If you’re considering using a service that partners with Asendia, think twice. I will avoid any platform or store that uses them going forward. It’s not worth the stress, delays, and complete lack of transparency.