RUDE OWNER | POOR SERVICE

<p>A very polite young man assisted us. He was out of stock on a particular item and asked us to exchange contact details so that we could return once the stock had arrived. He would order the item on the same day. Our order amounted to about R1600. We made arrangements for my wife (who worked nearby) to collect the items once confirmed.</p> <p> </p> <p>Out of the blue, the Owner started shouting at the young man. "We have customers waiting for help". The young man explained that he was assisting us, only to face a further torrent of rude verbal abuse. Feeling awkward, we told the young man to go and help others.</p> <p> </p> <p>It then transpired that there were no other customers waiting for help. There were in fact just three customers who were waiting to pay - only the Owner operated the cash register.</p> <p> </p> <p>I approached the Owner at the checkout to explain that his employee was in fact in the middle of serving us. I wanted to explain that the employee was very efficient and helpful. He <strong>rudely</strong> and <strong>abruptly</strong> told me <em>"wait your turn just like everyone else"</em>. </p> <p> </p> <p>If you need help and advice, <strong>rather find another Hardware</strong>. Service here is not something that comes from the top down.</p> <p> </p> <p>What makes it really sad is that this was our fourth visit (in two months) to this store, having recently moved into West Beach. One cannot imagine that a 'small business" would treat its customers like this when Big Brands are dominating the hardware space.</p> <p> </p> <p>Really sad and poor experience, almost unbelievable....and HE was the OWNER?</p>