Not my fault I got new staff

When going on the website the rooms really looks inviting - and makes you want to book here, so we did a full month in advance we booked and all arrangements was made to place in an extra bed for me an adult and we paid extra.<br> On our arrival at two they told us our room might not be ready yet. When I asked if our extra bed is there the Owner said no - so I said its ok we are going to the mall so they can take it down.<br> When we came back nothing was there yet - called reception and she send the owner down - he asked whats wrong? So I told him - the bed is not here yet, the air con we must turn on and off outside the house and no extra towels et. but he's response I HAVE GOT NEW STAFF - well then you should make sure your staff writes Hand overs so that everybody is aware of what is going on especially if you are such a hands on owner as what he tried to be - he was very rude. When the bed eventually arrived you could feel the mattress coils stick into your body - the second mattress was the same. Even that night in the restaurant which he also owns we got some very bad looks from his - wife or friend that was sitting with him - so obviously they discussed us amongst each other.