Company does not need any customers

I contacted the lodge Friday morning for accommodation for Saturday night- I knew the possibility existed that they might be fully booked. However, apparently they had availability, a proforma invoice would be send to me immediately and I would have to do an EFT to secure accommodation. In the afternoon, when I did not receive the mail, I asked my fianc? to call and confirm as I was in a meeting. When he called, the lodge did not know anything about my query or booking and didn't even have my details?! They were apparently fully booked and couldn't accommodate us. Amazingly enough, I had a missed call from Ascot Lodge Friday evening (about 20:30), which means somebody must have found my details somewhere. <br> When I mailed the lodge to complain about the service (or lack thereof), and how I will not recommend the lodge to anyone- I did not receive an apology or even assurance that this is not the way they do business - I received a sentence: \I very sorry to hear of this but I do wish you all the best for your upcoming wedding". <br> Basically"