No product, no communication, no real premises. Does this company even exist??

My biggest regret is not seeing all these negative reviews before I placed my order.

I placed an order for a freezer more than 10 days ago, expecting delivery in the stipulated 2-5 days. As I was expecting another cold produce order, I emailed Ascension to request communication of delivery date as I did not want my items to arrive before the freezer did. I then stumbled upon several negative reviews on Hello Peter.

After a week, when I did not hear back from Ascension, I started to panic and believe that I too, won’t receive my product. I’ve emailed them again, tried calling (hours on hold with no answer), and even messaged on the chat three times. No one rep**** to me, to date.

I got worried and asked my brother who lives in Johannesburg, to visit their listed address, and to see physically what is the hold up. To my dismay, he informed me that their premises is just a shell. They’re renting an office within an office block, and the receptionist of the block said that 1. They do not answer their phones 2. They reply very sporadically to emails 3. They do not go in to collect their physical mail 4. We are not the first person coming to the premises to look for them, and she too believes that there’s been several online complaints too.

I’ve been in need of the freezer for the festivities, and have therefore been forced to order a freezer from another store (yes I paid premium but at least they’re accredited and actually delivered). I’ve since emailed Ascension to request a refund to my card. I have STILL not hear back from them.

The fact that they can’t reply, and don’t physically exist, according to the banks, meets the premise to report it as *****. I’ve emailed Ascension requesting some sort of communication and refund, or I will be forced to report it *****.

I have still not heard back from them.

All I want is a refund. Is that too much to ask for?!