Disgusting Service

The worst customer service possible. Do not answer their phones, responses to emails few and far between, live chat is a joke. I placed an order with Ascensionshop online. Was notified of a delivery date. No delivery and no communication from them I contacted them and they apologised and said item would be delivered next day. You guessed it correctly..... Not delivered, no communication from them I again got hold of them and was given a new delivery date or they could process a refund. I stated that if they could guarantee delivery I would accept new delivery date. I then received a notification that my requested refund had been approved and would take 1 to 3 days to process. Needless to say that's the last I heard from them. No refund and no response to my emails and live chats. . I emailed and gave them a deadline for monies to be in my bank account. I have contacted Peach who will be contacting Ascensionshop on line to try and resolve this issue. Should they be unsuccessful, all my communications and documents are in place to take this further. Sadly my order was placed prior to all the bad reviews appearing on Hello Peter. A 1 star rating is not deserved, their service falls into the negative ratings.