Ascensionshoponline stay away!

Stay away from this business!!!!

I purchased a deep freeze on Friday the 29th of November, received an email on the 2nd of December confirming that my delivery will take place on the 6th of December.

I contacted them telephonically on the 6th when no-one arrived at the allotted time. The person to whom I spoke confirmed that my product was on the truck for delivery and would be delivered before 17:00.

This did not occur.

On Monday the 9th I was unable to reach them telephonically as their phone just rings and rings. I used their chat applet on the website, and they confirmed delivery on Tuesday the 10th of December.

I once again contacted them today, the 10th of December and again got told that there is a logistics issue, and my deep freeze would now only be delivered on the 12th of December.

They only responded to my request after I threatened them that I was going to lodge a ***** claim with my Bank.

Herewith an extract from their feedback:

" Dear ...., you are welcome to lodge a case with your bank if you wish. We believe we have acted appropriately by offering you a refund option, but it appears that your focus may be on creating unnecessary issues rather than seeking a resolution."

Do not use this company, they are unprofessional, and I doubt that they are legitimate