Order not delivered, mails ignored

I tried to order an item listed by ASBIS AFRICA on the Makro market place on the 14th of April 2025. The item was never delivered and Asbis never responded, even after Makro sent emails to enquire about the delivery of the product (according to Makro support).

As such I now have to wait for a refund to be processed and then I can start shopping again.