1 reviews | Active since Dec 2017
Horrible service consistently!
On our final visit to the wine estate, we were greeted by...no-one. Merely blank stares as we walked our way to the terrace. Upon attempting to take a seat, the chair was rather aggressively pulled from my hands and we were advised that the table was reserved, even though there was no 'Reserved' sign on it. What followed was just a slow-paced dreary delivery of 'service' without any smiles or much communication apart from advising us what not to do. What would have been a drink and light lunch turned into a drink only. As we left, the same blank stares saw us on our way without an utterance of anything!
The scenery may be beautiful, thank nature for that. The service is terrible and I suggest many of the other wine farms in the area with equally gorgeous views and staff who actually want you there.
Ps, I had tried to communicate directly with the estate before posting this review but my emails went unanswered. The two stars are awarded for the two drinks we had, that's all they got right.
Thank you for the feedback, and our sincere apologies for the poor experience you had when visiting our bistro. The service you describe is completely unacceptable, and re-training has already been initiated in order to ensure that our staff deliver the consistent great service that visitors to Asara expect.
Our hotel General Manager would very much appreciate it if you would phone him on 021 - *** to discuss your experience, and the emails you sent which we have not received.
Our apologies once again.
Thank you for the feedback, and our sincere apologies for the poor experience you had when visiting our bistro. The service you describe is completely unacceptable, and re-training has already been initiated in order to ensure that our staff deliver the consistent great service that visitors to Asara expect.
Our hotel General Manager would very much appreciate it if you would phone him on 021 - *** to discuss your experience, and the emails you sent which we have not received.
Our apologies once again.
