Terrible Customer/Member Care

<p>We have been paying members of Asambe Travel Club for a few years now and the one one time we need their services to arrange a vacation for us after consistent monthly payments, we have not been helped. Instead we speak to Asambe staff memebers who don't seem to know how anything in the organisation works. We have been speaking to a NTOMBI whom we assume is the receptionist but is never able to get us to the person who is allegedly responsible for all travel booking. This person is a MAPULE who is for some odd reason ALWAYS busy on her line. We have been leaving messages and our phone numbers as we were falsely promised that Mapule would call us back. When we call, our calls are "transfered" but they actually hang up on us. The attitude has been that of indifferent people who don't actually do their jobs. Mapule is in the words of Ntombi(receptionist): "On the line the whole day and is as a result, uable to take any clients' calls". We tried to be very patient with the organistion with no success :-(</p> <p> </p> <p>We are extremely disappointed and annoyed with such terrible treatment and technically NO SERVICE, yet we pay them every month. They are not doing us any favours, WE ARE PAYING CUSTOMERS and expect great service. Asambe has got to be just about the worst travel organisation and We trully regret joining them. This must be fixed or we would like a refund of all the money we have been paying them every month.</p>