Points missing

I have a complaint that I want to raise against ASAMBE. I joined ASAMBE in 2009 and I have been paying my monthly installments accordingly. If ever I change my banking details I inform them to update on their system. My problem with ASAMBE is that every time I request my monthly statement I never receive them, they take me from pillar to post. Every time when I request my points never go up but I pay monthly. So I need to know why my points don't go up, it's either they decrease or I'm left with nothing. 2019 I booked at Silverstar Casino with the points they told me I've accumulated however I wasn't happy with those points,well I never used all of them because I only booked for 1 night. 2 weeks ago to my surprise when I called them to check the balance of my points I was told I have zero points. What happened to my points that I never used. When I call them 2 weeks ago I requested a backdated detailed statement to check what has been happening to my points monthly, they never send me the statement I requested instead I was told you don't have points. Hellopeter please help me. My ID number is *** and my membership number is ***. Thank you