CLIENTS NOT A GOOD SERVICE HAVE TO BEG FOR BEING SERVICED

Firstly the agent gave no service or feedback for the first booking 24/09/17 we had to cancel , without notifying the client. if you call the agent they promise that they will call you back and they don't. my mom is the member or account holder i am acting on her behalf as she doesn't have a landline number to use for queries. I left plenty of messages to be called back i have not received a single call, they say i am not the member. second booking was successful , the problem started when i asked for an invoice the answer was client are not allowed to have invoices. what i want to know is what are we paying for and how much are the cost. they told me that i am not a member they will call a member and explain my mom is bit old to understand what will be discussed with them without a proper invoice. my mom was informed over the phone of the 20% that will be charged for their services without and invoice or a contract to state the 20%.. Mapule told my mom that i am rude when requesting the proper invoice from the resort. also her manager Lydia told me that i am not a member she will explain to my mom as i do not have any agreement or contract with the. i feel that it is unappropriated for the business to run like that without invoicing the clients and show all the calculations or amount with the commission and fees. They are bridging the NCA regulations and CPA( Consumer Protection Act). The Family will highly appreciate if the invoice will be send so to understand what are we paying for. they must know about the consumer rights i will also escalate the matter to the OMB.

Regards Margaret Mokoena