No Refund and bad customer Care - do not order from them!

Muso friends- friendly word of advice: Do not order anything from Artistic Pod. Ordered 3 items in April, started communicating in May, as I did not receive any updates on my order. Long story short, first shipment apparently disappeared, they claim to have send me a replacement order, which I also did not receive ( without any updates by the way). Did confirm my address numerous times..... Now they want to send me another replacement ( other product of my choice to the same value), which I do not want as that also most likely will not make it to South Africa. I requested a full refund, which in emails, they clearly do not understand! Again received an email this morning stating that my order is being "handled". super frustating!!!!!! Surely, they must have insurance for parcels "lost or dissapearing". Autoreply on their Fb messanger as well! Stay away. I will report them on hellopeter.com as well. Told them that I will revert to social media and hellopeter! Gave them 24 hours to respond....DO NOT ORDER FROM THEM!