Very poor service from Arhur Kaplan

My Rolex watch was given to Arthur Kaplan in Sandton City for repairs on the 20 February 2018. After a week I received a call from them asking me if I did hand in the watch. They the found the watch and send it to Rolex for a quote on the 7 March 2018 the quote was accepted, Arthur Kaplan didn't give the acceptance of the quote through to Rolex until the 29 March 2018. I phoned their head office and they admitted it is their mistake but they will try to expedite the repairs and come back to me. I had to phone again and find out what is going on just to be told that it will only be ready the first week of May. After explaining that this is not acceptable I was told the watch will now be ready on the 18 April 2018.