Poor Service and Bad Attitude/ Poor Quality of ring

Good day, My husband bought me a wedding ring in 2015 and for some strange reason the ring got damaged in 2017. I took it to the east gate branch on the 18th of Nov for repairs. My husband was called on the 27th and he was informed of the cost of repairs and he gave the go ahead. Since that time i no one has bothered to call and let us know on the progress. Today i decided to call and i got though to a very rude lady by the name of Vicky. it 's as if i am not supposed to enquirer about my ring. if she cannot speak properly with people then she should not be working with clients. Even if my ring was there for 2 months i would appreciate being updated. what go to me is the attitude i received from your employee!