Made good on what was a poor repair job

I returned a purchase for a quote on repair, as one of the diamonds in my ring had come out. I went back into the store to check on the progress and the ring had been poorly repaired, without my permission. I expressed this to the staff who said that they would get back to me. They did this and I am happy to say that my ring looks great and I was not charged a cent. Everyone makes mistakes, it's how you respond to them that counts. How Arthur Kaplan responded to this means that they now have a return customer. Thanks Sean and ladies.