In my opinion - non-compliance with E-bucks

I spent a small fortune over the period of 2 months at the Arthur Kaplan Eastgate (this comment is no reflection on the in-store service nor on the quality of their jewellery).<br> <br> My issue is that AK do not permit one to swipe their EBucks card unless one is paying with an FNB card. I contacted FNB directly and was advised that that is not the agreement between FNB and their vendors. In fact the contract regarding ebucks card utilisation at vendors was read out to me. I attempted to contact the Head Office (Warren the Financial Manager) on numerous occasions with no success ***).<br> <br> I think it is very shoddy and non-existent client service from an expensive, (and a place that I once considered rather a distinguished) jeweller. I know times are tough but to squeeze or belabor a few cents of loyalty points that should go to the customer is just really bad for business. Yes, pun is intended! I will definitely not shop at AK ever again (sorry Sally, you gave me excellent service but I will not deal with a company that on the face of it appears to have ***** morals).