Client service and bad transaction

Yesterday got a bad service at Arthur Kaplan in Menlyn pta even the guy said to me it is such a shame.

Was supposed to pay my account instead they made me pay for my account twice.

I'm not as they **** to me about the transaction of the account. Feel like taking back the watch!!! Whole day I've been emailing the head office but no even a response from their head office. Clearly they don't even care.

I'm taking back their watch!!!