Arthur Kaplan Centurion

Centurion : Absolutely the most pathetic experience. My wife's watch was sent in for testing due to an allergic reaction from her Rado Watch. When the watch was returned it was scratched terribly on the clasp. The manager has the audacity to say, "maybe its the lighting in the store". Does she think she is dealing with ******s. when the matter was referred to the regional manager, he could not resolve so instead referred to the consumer Ombudsman. in over 4 months, they have provided the before photo, but cannot produce the after photo. THE WATCH IS IN THEIR POSESSION. No! they are waiting for the photos from the Swatch Group. They just don't want to own up to their mess up. On 702, recently in December 2019, a lady reported exactly the same experience. Such a reputable organisation does not have processes and procedures in place to handle a watch properly, damage the goods and expect you to just shut up and take it. The store has the watch in their possession since March 2019. its almost a year and they still cant resolve. Really pathetic. Maybe they need to get professional people to work for the company!!!