Northgate store assistants has zero percent customer service skills.

In actually fact the quality of service does not even deserve that one star.

On Monday 12 October 2020, I called the store to enquire if my wife could use my ID number to purchase perfumes as I did not leave my agent card for her to purchase the item. The lady who answered the phone informed that she can not use my ID number but she needs to bring my actuall ID book or card for her to be able to help her make the purchase. Fast forward my wife gets to the store they inform her that she can not buy anything using my ID card and that she needs to sign up as a runner. What is Arthur Ford selling, gold bars now. All she needed was to purchase 5 perfumes that was an order for someone at my workplace as I was at work at the time.

Now my wife leaves the store empty handed without being able to purchase the 5 bottles and yet on the previous day we purchased 12 bottles at the same store.

I now have to rush to the store which is 15 kilometers away from my workplace in rush hour traffic. Eventually I get to the store at 17:55 and the store doors are now closed, however there is a lady doing cash up. I ask to speak to her using sign language, she opens the door and talks to me outside of the store. I explain to her that you had turned my wife away earlier when she wanted to make a purchase, she acknowledged that my wife was there.

Now she then further informs me that the store is closed from 17:50pm and that she is doing cash up and will not be able to help me with buying 5 bottles of perfume. I left the store empty handed too.

If I recall correctly malls have strict rules about opening and closing times. Why was the store closed at 17:50pm already? Was she not able to sell me perfumes after she had done cash up and ring it as the first sale on the store POS the next day?

Absolutely the most pathetic customer service experience I had ever.