Substandard product quality and poor customer service

<p>I purchase the Baby Brezza blender from BABYCITY in July this year. Within a week of purchase, the automatic blending function stopped working. I took it back to baby city and the Artemis brands rep refused to refund me and instead replaced the base of the unit. 3 months following that, the blender jug broke rendering the blender unusable. Again I requested a refund from BABYCITY and again they referred me to the Artemis brands rep who in this instance advised that the blender jug could only have been broken due to my negligence and would be for my account to replace. This view was confirmed by the product manager. I am appalled that after spending over R2000 on this product which is supposed to be for everyday use, and having experienced 2 issues now in the space of 3 months, Artemis Brands can so blithely absolve themselves of all responsibility and blame the customer for negligence which is completely unsubstantiated. Clearly customer satisfaction is not a priority for them. I am not prepared to bear the cost of the jug and neither do I want to be saddled with a substandard product which has given me 2 issues is such a short space of time. I want a refund!</p>