sT
sinead T
1 reviews | Active since Dec 2014
18 Feb 2015, 11:38
Shocker for NUK
I recently received a gift for my son, 2 new NUK dummies.<br> <br> When I opened the package, one dummy was damaged as though someone had bit the tip of the dummy. I could then only use one and the other is laying at home which cannot be used.<br> <br> I had to purchase a new pack as I often change my son's dummies but this was a bit disappointing from NUK, I have always preferred them for both my kids.<br> <br> Just a heads up for NUK to check the products thoroughly before packaging.
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Replies (1)Artemis Brands's replyOfficial
18 Feb 2015, 11:50Hello sineadter2542@,
Dear Sinead,
Thank you very much for the 'heads-up' and the opportunity to rectify the matter. Please will you contact us on *** so that we can understand what the exact problem with the soother is which will allow us to notify NUK in Germany and thereby hopefully avoiding such a situation in the future.
We apologise for the inconvenience caused to you.
Yours Truly
Will Wertheim Aymes
CEO
Dear Sinead,
Thank you very much for the 'heads-up' and the opportunity to rectify the matter. Please will you contact us on *** so that we can understand what the exact problem with the soother is which will allow us to notify NUK in Germany and thereby hopefully avoiding such a situation in the future.
We apologise for the inconvenience caused to you.
Yours Truly
Will Wertheim Aymes
CEO
Best regards,
Artemis Brands's reply18 Feb 2015, 11:50
Official
Hello sineadter2542@,
Dear Sinead,
Thank you very much for the 'heads-up' and the opportunity to rectify the matter. Please will you contact us on *** so that we can understand what the exact problem with the soother is which will allow us to notify NUK in Germany and thereby hopefully avoiding such a situation in the future.
We apologise for the inconvenience caused to you.
Yours Truly
Will Wertheim Aymes
CEO
Dear Sinead,
Thank you very much for the 'heads-up' and the opportunity to rectify the matter. Please will you contact us on *** so that we can understand what the exact problem with the soother is which will allow us to notify NUK in Germany and thereby hopefully avoiding such a situation in the future.
We apologise for the inconvenience caused to you.
Yours Truly
Will Wertheim Aymes
CEO
Best regards,
