sT
sinead T

1 reviews | Active since Dec 2014

18 Feb 2015, 11:38

Shocker for NUK

I recently received a gift for my son, 2 new NUK dummies.<br> <br> When I opened the package, one dummy was damaged as though someone had bit the tip of the dummy. I could then only use one and the other is laying at home which cannot be used.<br> <br> I had to purchase a new pack as I often change my son's dummies but this was a bit disappointing from NUK, I have always preferred them for both my kids.<br> <br> Just a heads up for NUK to check the products thoroughly before packaging.

0
Replies (1)
Artemis Brands
Artemis Brands's reply18 Feb 2015, 11:50
Official
Hello sineadter2542@,

Dear Sinead,

Thank you very much for the 'heads-up' and the opportunity to rectify the matter. Please will you contact us on *** so that we can understand what the exact problem with the soother is which will allow us to notify NUK in Germany and thereby hopefully avoiding such a situation in the future.

We apologise for the inconvenience caused to you.

Yours Truly

Will Wertheim Aymes
CEO

Best regards,