1 reviews | Active since Dec 2013
Nuk Complaint - BEYOND Disgusting service received from Artemis Brands
<p>Good day.</p> <p> </p> <p>NEVER in my life have I ever received such HORRIBLE service in my life.</p> <p> </p> <p>I sent in a complaint and 1stly I got spoken down upon as if I am stupid, 2ndly I have now basically been called a **** and they will only assist me with the 1 complaint (because NUK is as fault with regards to their cleaning instructions) but I have to fork out the money out of my own pocket to courier the faulty product to them. I am beyond disgusted with the service I have received and I do not appreciate the way I have been treated. I will not accept the way they have treated me at all. I would appreciate it if someone from management would contact me so that these issues could be resolved. As a paying customer I DONT appreciate this type of treatment at all</p>
Dear Jenna,
We are very sorry that you feel this way this was not our intention. We assisted you very promptly and as best as possible and unfortunately you opted not to cooperate with standard product return / assessment procedures, therefore the issues could not be resolved. Furthermore we offered you a free replacement for a product, despite it being out of warranty since the incorrect cleaning method had been used. We feel that we offered satisfactory customer service.
Please feel free to contact our CEO, details as below:
William Wertheim Aymes
***.
Thank you.
Artemis Brands Product Management & Customer Services Team
Dear Jenna,
We are very sorry that you feel this way this was not our intention. We assisted you very promptly and as best as possible and unfortunately you opted not to cooperate with standard product return / assessment procedures, therefore the issues could not be resolved. Furthermore we offered you a free replacement for a product, despite it being out of warranty since the incorrect cleaning method had been used. We feel that we offered satisfactory customer service.
Please feel free to contact our CEO, details as below:
William Wertheim Aymes
***.
Thank you.
Artemis Brands Product Management & Customer Services Team