Poor service

1. Truck unable to enter premises (limit of 3,5 m) 2. Packaging team left empty cooldrink bottles 3. Insufficient boxes, Brian offered “to negotiate a price” for boxes which he stated were his personal property, then said I could use them free of charge 4. Boxes were not labelled, used boxes were labelled according to previous users contents 5. Items were left in drawers (in kitchen) 6. Wednesday, 14 October movers arrived at 07h30 despite having made arrangements for 9 am 7. Requested (and paid for) workshop table to be hoisted over the balcony. Table was dismantled, and placed against the wall in the new property. Requested movers to reassemble, which they refused to do (stating they did not know where the legs were, later found to be next to the table top) 8. Apologised to movers for not providing cooldrink. They stated they accept cash. Took Brian’s number to be able to make a payment. 9. Boxes unlabelled placed in lounge area. 5 pm Brian called to request “cooldrink” money. 10. Payment balance costs made evening of the 13th. 11. 14th after movers left new home, Brian called to ask when payment would be made. Returned to my house to show me text sent by office requesting payment. 12. Bed base hoisted over balcony (although it was carried up the stairs so this was not necessary), dropped the last metre and foot broken off. 13. Ipod ******. 14. Damages: Table, mosaic mirror, bed foot. 15. Calls made to discuss with Jacques, 19 October, 2 November. Review submitted on google, Jacques responded he would investigate but no response.