1 reviews | Active since Jul 2014
****** Items and no Customer Service
DO NOT USE THIS COMPANY. Also known as All About Removals, they have a bunch of ******* doing the removals. The crew managed to find the box that had my wife’s jewelry in it and removed the jewelry and other valuable items. It is obvious that the driver had already searched through the boxes while they were being loaded as it was impossible to have reached the boxes after the move was loaded. Still waiting for Richard to get back to me or forward his direct number. I get the impression that the management (Richard?) does not take customer complaints seriously at all and is hoping that if he ignores the situation, it will simply disappear. Well if this is company policy then I do not see them surviving as more and more customers are ******, nothing is done about it, and word of mouth & bad reviews will simply ensure potential customers look elsewhere.
We are deeply concerned to hear about your experience with our company. We take all feedback seriously and strive to ensure the highest standards of service and professionalism at all times.
First and foremost, let me express our sincere apologies for any inconvenience or distress caused by the incident you described. The trust and satisfaction of our customers are paramount to us, and any deviation from our standards is thoroughly investigated.
Regarding the issue with the missing jewelry and valuable items, I assure you that we do not condone such behavior from any member of our team. We have initiated an internal investigation to understand exactly what happened , and the required steps have already been taken, and the staff members have been undergoing disciplinary measures.
Our management team, including Richard, is actively involved in addressing customer concerns, and we apologize if there has been any delay in communication.
Please rest assured that we are taking steps to prevent such incidents from occurring in the future, including additional training for our staff and reviewing our procedures for handling valuable items during moves.
Once again, we apologize for the inconvenience and frustration caused. We value your feedback and hope to have the opportunity to make this right for you. Please feel free to reach out to us directly if there is anything else we can do to assist you.
Sincerely,
Management
We are deeply concerned to hear about your experience with our company. We take all feedback seriously and strive to ensure the highest standards of service and professionalism at all times.
First and foremost, let me express our sincere apologies for any inconvenience or distress caused by the incident you described. The trust and satisfaction of our customers are paramount to us, and any deviation from our standards is thoroughly investigated.
Regarding the issue with the missing jewelry and valuable items, I assure you that we do not condone such behavior from any member of our team. We have initiated an internal investigation to understand exactly what happened , and the required steps have already been taken, and the staff members have been undergoing disciplinary measures.
Our management team, including Richard, is actively involved in addressing customer concerns, and we apologize if there has been any delay in communication.
Please rest assured that we are taking steps to prevent such incidents from occurring in the future, including additional training for our staff and reviewing our procedures for handling valuable items during moves.
Once again, we apologize for the inconvenience and frustration caused. We value your feedback and hope to have the opportunity to make this right for you. Please feel free to reach out to us directly if there is anything else we can do to assist you.
Sincerely,
Management