Absolutely shockingly terrible experience.

Most terrible experience with movers I have had in my life. They weren't able to suggest a way to calculate how many boxes I would need to use their packing service, and offered the equivalent of a virtual shrug when I raised this. Unfortunately, I had already paid the deposit so had to continue with them or lose money. When it came to the packing this was done shoddily - boxes weren't properly secured nor properly marked and nearly a month after the move I am still missing things despite having unpacked all the boxes they packed for me. Then the move itself - they were quite efficient in packing up the truck, but took now heed of the guidance provided to use blankets when moving appliances on a newly laid (and expensive) resin-based flooring. Consequently, the floor is scratched and chipped. A chunk of ceiling was taken out of the staircase when they moved a bed upstairs. I received no request for feedback from the company so endeavoured to offer some myself on 3 July and supp**** photographic evidence of the damage. I was told the operations manager, Richard, would be in touch. I didn't hear anything. I followed up on 11 July. No response. I've followed up today and have been told Richard called me. This is news to me as I received no call. I'm told he will call me again, but am frankly not holding my breath. Removals companies USP should be offering ease around a stressful event - this company did not offer me this. Avoid if you value your money, possessions, and peace of mind.