Excellent customer service

I went to Arora looking for a floor lamp - a very specific kind. When I entered the store, there was a gent working on a display - he noticed me looking around and came over to offer assistance. The gent's name is Templeton. I explained what I wanted and he took me to the relevant product display - in addition he checked in the supplier catalogues for availability, price etc. When I was not convinced, he assisted me to look at alternatives. Once I found what I was happy with, Templeton fetched out some globes, and tested the lamp for me, then wrapped it carefully and assisted me to load it into my car. All in all, he was most helpful - nothing was too much trouble. He was also very knowledgeable and offered alternatives where appropriate. What a pleasant experience! I do hope Templeton is recognised for his great service.