Very Unhappy client of Armour SA

We placed a order on the 03/11/2019 and did payment on the same day. they say 10 day waiting period. We are now on 16 days waiting. Kyle do not get back to you when you ask him something. When he does answer when you phone he keeps saying that the product was dispatched. Today when i phoned he said it was done on the 22/11/2019 but he can not give me a tracking number and then he put me on hold and then he doesn't even have the decency to phone me back. This is unacceptable. when i read the reviews on hello peter i do not get it how some clients are so happy and others get treated like.................i'm also a paying customer, it's not like i'm getting it for free. Why can't he just tel us the truth so that we at-least know what is happening.